Returns Policy

RETURNS POLICY

Thank you for your purchase! We hope that you are happy with your purchase, however, if you are not completely satisfied with your purchase, you may return it to us for a full refund. Please see below information

 

Returns

All returns must be returned within 5 business days from date or purchase. All items must be in a new and unused condition with all original wrapping, manuals and accessories.

 

Returns process.

To return an item please email us at info@smartcctv.co.za to obtain A RMA = Return Merchandise Authorization number, please ensure your item is boxed in the original packaging and brown box it arrived in. Contact us and we will send you our return address. Return shipping will be paid by Smart CCTV Solutions.

 

Refunds

After receiving your return and inspecting the condition of ALL items, we will process your refund. Please allow 5 business days after you email through your banking details. We will notify you via email once the refund has been processed and we will send though a proof of payment.

 

Exceptions

The following items cannot be returned or exchanged.

Items damaged by the user, cables that have been cut or split, cameras that have been damaged by the user.

 

For items that have arrived as defective you have 7 days to inform us, we will have the item exchanged from our warehouse, please contact us via email info@smartcctv.co.za.

 

Please note:

All return items are inspected, you cannot return goods that you have damaged, only goods that are in a unused condition may be returned for refund.

Faulty defective items will be replaced.

You have 5 business days to inform us and to return faulty defective items

Return with cardboard box you received

 

ONLY THE CAMERAS, hard drive and the DVR qualify for manufacturer warranty.

Questions?

Email us at info@smartcctv.co.za

 

 

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